Greg’s Resume


Naviance, Washington, DC • October 2005 - Present

Director, Technical Operations

  • Design, manage, and evaluate organization-wide technical infrastructure
  • Serve as system administrator for all internal and external systems
  • Manage IT vendor relationships, including data center operations
  • Ensure security, performance, and reliability of production systems
  • Establish written IT, security, and backup procedures
  • Develop and maintain business continuity plans
  • Manage organization-wide voice over IP telecom and e-mail systems

D.C. Water and Sewer Authority, Washington, DC • October 2000 - October 2005

Manager, E-Business

  • Manage daily operations for a corporate-wide development team.
  • Led requirements definition and testing of the Authority’s new Lead Management System, including customer portal for personalized information.
  • Led back-end operations for implementation of a corporate-wide customer information system.
  • Managed IT involvement in the MRO/Maximo Asset Management implementation, including budget management, hardware and software requirements, and existing system integration.
  • Led technical requirements definition and acceptance testing for online customer account access.
  • Initiated, developed and deployed corporate-wide Lotus Notes intranet solution.
  • Managed development for daily water consumption graphs and history available via the DCWASA.COM customer portal.
  • Led design and implementation of the new DCWASA.COM; increased traffic 125% in the first year.
  • Led negotiations for $500,000 contract for corporate web service development (online bill payment) that has collected over $4.2 million dollars in revenue since launch.
  • Manage daily operations for the Lawson Financials implementation, including Oracle database development and administration and Solaris system administrator.
  • Led technical project team for Lawson Financials upgrade from v7 to v8.03
  • Manage tier 3 support personnel for mission critical applications, including HR/Payroll, Financials, Automated Metering, Customer Information System, and Asset Management.
  • Initiated and developed corporate-wide single sign-on initiative.
  • Managed the development of Business Continuity/Disaster Recovery plans for key enterprise systems.
  • Planned, developed, and implemented new DNS, VPN, and IP printing schemes.
  • Co-authored the Authority’s Strategic Technology plan for 2003.
  • Served as senior member of the team that developed the IT Security Program and policies.
  • Serve as member of the senior IT management team and Information Technology Steering Committee.

University of Indianapolis, Indianapolis, Indiana • October 1996 - September 2000

Client Support Coordinator, June 1999 - September 2000

Managed daily operations for university-wide help desk and support services. Served as key liaison between University Computing Services and its clients. Reduced help desk operating costs by 30% while decreasing average response time by 20%. Designed and developed database-driven web systems for time cards, technology exchanges, scheduling systems, and substitution requests. Managed budget for help desk and technical staffing as well as campus-wide hardware and software needs. Co-authored three-year technology plan for campus.

Adjunct Professor, Department of Communication, May 1999 - September 2000

Worked with the department to update the curriculum for the Introduction to Computing classes. Developed a web-based section of the Introduction to Computers for Communicators.

Lab Coordinator/Multimedia Developer, June 1998 - June 1999

Managed student staff in the campus Public Computing Centers. Responsible for 250 machines in a diverse platform lab environment. Served as a member of a team responsible for developing the Code of Ethics and Conduct for Computer Users. Developed staff and equipment budget for the public computing centers. Served as lead System Administrator for the university’s distance education program. Selected, installed, and configured streaming media server to support campus projects including marketing and distance education. Managed CGI development efforts to migrate daily paper based tasks to automated web forms.

Software Development Specialist, May 1997 - June 1998

Worked with the academic computing team to develop campus-wide software standards. Led support and operations for campus network of 700+ systems. Served as Computing Service’s liaison to faculty for instructional needs. Developed, taught, and evaluated training courses and programs for faculty and staff. Served as university webmaster. Evaluated various software and hardware products for campus-wide use. Defined requirements developed and implemented web-based budget requisitions for computing services. Served as lead Solaris System Administrator of the university’s distance learning system. Implemented web-based email solution for 5,000 users.

Webmaster, October 1996 - May 1997

Developed the University’s first web site and web publishing guidelines. Responsible for system maintenance and availability of the web site. Developed system to accept online admissions applications. Developed various web applications to assist departments in using the web as a teaching tool.

Additional skills and experience

General computer hardware and software troubleshooting for Microsoft Windows, Sun Solaris and Macintosh based systems. Working knowledge of Cisco PIX/ASA and Cisco VPN Solutions. Computer software experience includes: Asterisk, Switchvox, Zimbra Collaborative Suite, VMware Server/Infrastructure 3, Zeus ZXTM, Apache 1.x and 2.x, Netscape Enterprise Server 4.x, Cold Fusion Enterprise Server 5.x, Bind, Sendmail, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, Microsoft Project, Lotus Notes, WebObjects, Macromedia Authorware, Macromedia Dreamweaver, Macromedia Director, Adobe Acrobat, Adobe InDesign, Adobe PageMaker, Adobe Photoshop, Adobe Illustrator, Perl, MySQL, PHP, HTML, as well as local- and wide-area networking, Point to Point VPNs, Voice Over IP, the Internet, and the Apple Mac OS 7.5 - 10.5, Windows NT/2000/XP, Solaris 2.7, 2.8, 2.9 and RedHat Enterprise Linux 3.x-5.x, Fedora Core operating systems. Experienced in network technologies such as technologies such as DNS, DHCP, TCP/IP, SSH, SecureID, SSL, HTTP, VPN and network security.

Affiliations, Service, Certifications

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